Table of Contents

Acknowledgements

Forward by Marshall Goldsmith

Introduction

Section 1: Developing the Team

Chapter 1: The Manager as Coach

Chapter 2: The Manager as Leader

Chapter 3: The Manager as Counselor

Chapter 4: Motivating Your Players

Chapter 5: Developing Teamwork

Section 2: Identifying and Removing Barriers to Performance

Chapter 6: Defining the Performance Gap

Chapter 7: Identifying the Causes of Performance Problems

Chapter 8: Performance Assessment Case Study

Chapter 9: Selecting the Best Solutions

Chapter 10: Managing Change

Chapter 11: Evaluating the Results of Performance Improvement Interventions

Chapter 12. The Manager as Change Agent: A Case Study

Section 3: Synergism

Chapter 13: Using All the Tools